Shipping policy
Shipping policy
Delivery Policy
All of our orders are processed and dispatched from our warehouse and fulfillment center in Leicester UK.
All of our Shipping Options are weight based.
We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible.
Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there.
The shipping cost will be multiplied accordingly for orders that require more than one service.
Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
£2.80 for Standard and £4.90 for Express.
INTERNATIONAL SHIPPING CHARGES:
Europe - £14.75 +vat (4-6 days)
Rest of the World - £19.75 +vat (6-8 days)
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
Please Note: International shipping covers more than 180 countries and will only be available to Premium plan customers.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check the destination country's law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won't be responsible for products rejected or confiscated by your local customs.
Please note that CBD flowers can’t be dispatched internationally.
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Our Shipping Costs
There are fixed shipping costs for all UK and International orders, no matter
the value or size of order.
UK Shipping Charges:
Standard - from £1.70 + VAT (2-3 working days)
Express - from £2.20 + VAT (1-2 working days)
International Shipping Charges:
Europe - £14.75 + VAT (4-6 working days)
Rest of the World - £19.75 + VAT (6-8 working days)
We provide packages that are fully tracked and insured for both UK and International orders.
We DO NOT have a minimum order value for delivery!
We provide Next day delivery for all UK mainland orders. Next day delivery doesn’t apply to orders placed at weekends and bank holidays.
Our order cut off time is 2pm, so if orders are placed before 2pm they will get dispatched the Same Day, if not they will be dispatched the next working day.
Note: We can’t guarantee that we dispatch all orders we get on Mondays! Due to the high volume of orders, we get on Mondays, your order might get dispatched on Tuesday. (When Monday is a Bank Holiday, this applies to Tuesday orders)
Also, if you have a considerable amount of (or mainly) Smoking Products on your order, then your order may be delayed by one working day. This is due to the types of smoking products we have, which could cause picking delays. This may also result in Saturday delivery being delayed for Smoking Products, but this will mostly depend on the order size.
Estimated Delivery Duration
UK Mainland – Next Working Day
Northern Ireland – 48 hours (Flat Rate) / Next Working Day
Scottish Highlands/Island – 1-5 working days
Channel Isles – Next Working Day
Republic of Ireland – 2 working days
We aim to deliver all of our orders within the estimated delivery duration. However, we do not Guarantee exact delivery time or days and these should only be taken as estimates. If for any reason we can’t deliver your order within the specified time, we will try to inform you right away. Our delivery partners include Hermes, Yodel, DPD and DHL.
